Shipping Policy
This Shipping Policy explains how HoundRoam handles order processing, shipping availability, delivery, tracking, and shipping-related issues.
Shipping Destinations
HoundRoam currently focuses on serving customers in the United States. Shipping availability is determined by the delivery address entered during checkout.
If we are unable to ship to your address, an available shipping method will not be displayed at checkout.
Shipping Cost
We currently offer free shipping to eligible U.S. delivery addresses. Available shipping options and any applicable shipping charges will be displayed at checkout before you place your order.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Processing times may occasionally vary depending on the product, order details, fulfillment requirements, weekends, holidays, or other circumstances.
Once your order has been prepared for shipment, available tracking or shipping information will be provided when applicable.
Delivery Estimates
After an order has been processed and shipped, transit time to eligible U.S. delivery addresses is typically 7–12 business days.
Delivery times may vary depending on the destination, fulfillment method, carrier, weather, high shipping volumes, and other factors outside our control.
Delivery estimates are not guaranteed delivery dates unless explicitly stated otherwise.
Order Tracking
When tracking information is available for your order, it will be provided after shipment. Please allow time for the carrier’s tracking system to update after tracking information is issued.
If you have questions about your shipment, contact us at support@houndroam.com and include your order number.
Shipping Address Changes
Please review your shipping address carefully before placing your order.
If you need to request an address change after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Delayed or Lost Packages
Shipping delays can occasionally occur after an order has been handed over for delivery. Carrier delays, weather, high shipping volumes, and other circumstances may affect delivery times.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at support@houndroam.com with your order number so we can review the available shipment information.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package cannot be delivered because of an incorrect or incomplete address, please contact us. Any available options will depend on the status of the shipment and the carrier’s handling of the package.
Questions About Your Shipment
If you have questions about shipping or an existing order, please contact us through our Contact page or email support@houndroam.com.
For order-related questions, please include your order number and the email address used when placing the order so we can assist you more efficiently.
Last updated: September 22, 2026