This Privacy Policy explains how HoundRoam (“HoundRoam,” “we,” “us,” or “our”) collects, uses, and handles information when you visit houndroam.com, contact us, or use our services.
Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide to Us
We may collect information that you provide directly to us, including your name, email address, shipping and billing information, phone number when applicable, order information, and the content of messages you send through our contact forms or by email.
If you place an order, we may also collect information necessary to process, fulfill, and provide support for your purchase.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, referring pages, pages visited, and information about how you interact with the website.
Cookies and similar technologies may also be used to support website functionality, maintain shopping cart or session information, remember preferences, improve website performance, and understand website usage.
Payment Information
When you make a purchase, payment information may be processed by the payment service provider available at checkout. HoundRoam does not need to directly store your complete payment card details when payment information is processed by a third-party payment provider.
How We Use Your Information
We may use the information we collect to operate and improve our website and services, process and fulfill orders, communicate with you, provide customer support, respond to questions and requests, manage returns or warranty requests, maintain website security, prevent fraud or misuse, and comply with applicable legal obligations.
We may also use website usage information to understand how visitors interact with HoundRoam and to improve our content, products, website performance, and customer experience.
How We Share Information
We may share information with service providers that help us operate our website, process payments, fulfill and deliver orders, provide email or customer support services, host our website, maintain security, or perform other services necessary to operate HoundRoam.
These service providers may receive information only as necessary for the services they provide and may process information under their own privacy terms and applicable legal requirements.
Legal and Security Reasons
We may disclose information when reasonably necessary to comply with applicable law, legal process, or lawful requests, or to protect the rights, safety, security, and integrity of HoundRoam, our customers, our website, or others.
Business Changes
If HoundRoam is involved in a business transaction such as a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction where permitted by applicable law.
Cookies and Similar Technologies
HoundRoam may use cookies and similar technologies to operate the website, maintain shopping cart and session functionality, remember preferences, improve website performance, and understand how visitors use the website.
Some cookies may be necessary for the website and online store to function properly. Other cookies or similar technologies may be used for analytics or other optional purposes when those services are enabled.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
Analytics
We may use analytics tools to understand how visitors find and use our website. These tools may collect information such as pages visited, approximate location based on technical information, device and browser information, referring sources, and interactions with the website.
Analytics services may use cookies or similar technologies and may process information according to their own privacy policies.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, supporting customers, preventing fraud or misuse, and meeting legal or regulatory obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, as well as other rights provided by applicable law.
If you would like to make a privacy-related request, please contact us at support@houndroam.com. We may need to verify your identity before completing certain requests.
Children’s Privacy
HoundRoam is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us so we can review the situation and take appropriate action.
International Data Processing
HoundRoam operates online and may use service providers located in different countries. As a result, information may be processed or stored outside the country or region where you live.
Where required by applicable law, appropriate measures may be used in connection with international transfers or processing of personal information.
Third-Party Links
Our website may contain links to websites or services operated by third parties. HoundRoam is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When we make changes, we will update the “Last updated” date on this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
HoundRoam
Email: support@houndroam.com
Website: houndroam.com
Last updated: September 22, 2026