Warranty Policy
HoundRoam stands behind the quality of its products. This Warranty Policy explains how we handle potential product defects, warranty eligibility, and warranty support requests.
Warranty Support
If you experience a problem that you believe may be related to a defect in materials or workmanship, please contact us so we can review the issue.
Warranty support is evaluated based on the product, the nature of the issue, how the product has been used, and the information provided with the request.
Warranty Eligibility
Warranty eligibility generally applies to product issues that may result from defects in materials or workmanship under normal and appropriate use.
Eligibility is determined after we review the circumstances of the issue. Proof of purchase, order information, photographs, or other information may be required to evaluate a warranty request.
What Is Not Covered
Warranty coverage does not generally apply to normal wear and tear, cosmetic changes from regular use, damage caused by improper use, accidents, chewing, unauthorized modifications, improper care, or use of the product in a way it was not designed for.
Damage caused by external factors or continued use after significant damage becomes apparent may also fall outside warranty coverage.
Each warranty request is reviewed based on the specific circumstances and available information.
How to Submit a Warranty Request
To request warranty support, contact us at support@houndroam.com and provide your order number, the email address used when placing the order, and a description of the issue.
Please include clear photos showing the product and the affected area when appropriate. Additional information may be requested if needed to evaluate the issue.
Please do not send a product back unless we provide return instructions. If a return is required for evaluation, we will provide the applicable instructions after reviewing your request.
Warranty Resolution
If a warranty request is approved, the available resolution will depend on the nature of the issue, product availability, and the circumstances of the claim.
Depending on the situation, an appropriate resolution may include repair, replacement, another suitable remedy, or a refund where applicable. We will provide the available options after the warranty request has been reviewed.
Questions About Warranty Support
If you have questions about warranty coverage or need help with a product issue, please contact us through our Contact page or email support@houndroam.com.
Please include your order number and relevant details about the product issue so we can review your request more efficiently.
Last updated: September 22, 2026