Returns & Refunds Policy
We want you to have a clear understanding of how returns and refunds are handled at HoundRoam. This policy explains return eligibility, how to request a return, and what to do if there is a problem with your order.
Return Eligibility
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the item should be in appropriate condition and include any original components or packaging when applicable. Items that have been excessively used, damaged after delivery, altered, or returned in a condition that prevents reasonable inspection or resale may not be eligible for return, unless the issue is related to a product defect or another problem with the original order.
Some products or circumstances may have additional return restrictions where clearly indicated on the product page. If you are unsure whether your order is eligible, please contact us before sending anything back.
Requesting a Return
To request a return, contact us at support@houndroam.com and include your order number, the email address used when placing the order, the item you would like to return, and the reason for the return.
Please contact us before sending a return. Return instructions and the appropriate return destination will be provided after your request has been reviewed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@houndroam.com.
Include your order number, a description of the issue, and clear photos of the item and packaging when appropriate. This information helps us review the issue and determine the appropriate next step.
Return Shipping
For returns due to a change of mind, an incorrect size selection, or other reasons not caused by an error on our part, the customer is responsible for the return shipping cost.
If an item arrives damaged, defective, or different from what you ordered, HoundRoam will be responsible for reasonable return shipping or other appropriate resolution costs, as determined during the return authorization process.
Please do not send an item back before contacting us. If your return is approved, we will provide the applicable return instructions and the appropriate return destination.
Refunds
Once an eligible returned item has been received and reviewed, we will notify you about the status of your refund.
If a refund is approved, it will be issued to the original payment method when possible. The time it takes for the refund to appear may vary depending on the payment provider or financial institution.
For returns due to a change of mind, an incorrect size selection, or other reasons not caused by an error on our part, return shipping costs are the responsibility of the customer and are generally non-refundable.
If an item arrives damaged, defective, or different from what you ordered, HoundRoam will provide an appropriate resolution after reviewing the issue, which may include a replacement, refund, or coverage of reasonable return shipping costs.
Non-Returnable Situations
A return may not be accepted if an item has been excessively used, damaged after delivery, altered, or returned in a condition that prevents reasonable inspection or resale, unless the issue is related to a product defect or another problem with the original order.
Additional return restrictions may apply to specific products where indicated on the product page or during the return authorization process.
Exchanges
Exchange availability depends on product availability and the circumstances of the request.
If you would like to request a different size or another replacement, please contact us before returning the original item. We will provide the available options after reviewing your request.
Questions About Returns
If you have questions about a return, refund, damaged item, or incorrect order, please contact us through our Contact page or email support@houndroam.com.
Please include your order number and the email address used when placing the order so we can assist you more efficiently.
Last updated: October 7, 2026