These Terms of Service (“Terms”) govern your use of houndroam.com and the products and services offered through HoundRoam. By accessing or using our website, you agree to these Terms and any policies referenced in them.
Acceptance of Terms
By accessing our website, using our services, or placing an order, you agree to comply with these Terms and all applicable laws and regulations.
If you do not agree with these Terms, please do not use our website or services.
Website Use
You may use the HoundRoam website for lawful personal and shopping purposes. You agree not to use the website in a way that interferes with its operation, security, or availability, or that violates applicable law or the rights of others.
You may not attempt to gain unauthorized access to the website, accounts, systems, or data; introduce malicious code; misuse website functionality; or use automated methods in a manner that places an unreasonable burden on the website.
Changes to Our Website and Services
We may update, modify, suspend, or discontinue parts of our website, products, features, or services from time to time. Product availability, website content, and features may change without prior notice where permitted by applicable law.
Products and Product Information
We aim to present product descriptions, images, features, and other information as accurately as reasonably possible. However, product appearance may vary slightly due to factors such as screen settings, photography, manufacturing variations, or product updates.
Product specifications, availability, packaging, and features may change from time to time. Where sizing or fit information is provided, customers are responsible for reviewing the applicable product information and measurements before ordering.
Orders
When you place an order, you are responsible for providing accurate and complete information, including your contact, billing, and shipping information.
Submitting an order does not necessarily mean that the order has been accepted or can be fulfilled. We may need to decline or cancel an order in circumstances such as product unavailability, payment issues, suspected fraud, incorrect pricing or product information, or shipping limitations.
If an order that has already been paid for is cancelled by us, any applicable refund will be handled through the original payment method where possible.
Pricing and Payment
Product prices are displayed in the currency shown on the website. Prices, promotions, and product availability may change from time to time.
Any applicable charges will be displayed during checkout before you submit your order where required.
Payments are processed using the payment methods made available at checkout. Payment services may be provided by third-party payment providers and may also be subject to their applicable terms and privacy policies.
Shipping
Shipping availability, costs, processing, delivery estimates, tracking, and other shipping-related information are described in our Shipping Policy.
Delivery estimates are not guaranteed unless explicitly stated otherwise. Delivery may be affected by carriers, weather, destination, fulfillment requirements, and other circumstances outside our reasonable control.
Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy, including applicable eligibility requirements and return procedures.
Please contact us before sending a product back. Return instructions and the appropriate return destination will be provided when applicable after a return request has been reviewed.
Warranty
Product warranty requests are handled according to our Warranty Policy. Warranty eligibility depends on the nature of the product issue, the circumstances of use, and the information provided with the request.
Normal wear and tear, misuse, accidents, chewing, unauthorized modifications, improper care, and other circumstances described in our Warranty Policy may fall outside warranty coverage.
Outdoor Use and Product Safety
HoundRoam products are intended to be used appropriately and according to their design. You are responsible for selecting equipment that is suitable for your dog, checking fit and condition before use, and supervising your dog when appropriate.
Inspect harnesses and other gear regularly for wear, damage, loose components, or other conditions that could affect safe use. Discontinue use if a product becomes damaged or appears unsafe.
No harness or restraint should be assumed to prevent escape in every situation. Proper fit, adjustment, supervision, your dog’s behavior, and the conditions in which the product is used can all affect security and performance.
Intellectual Property
The HoundRoam name, branding, website design, text, graphics, images, logos, product content, guides, and other original content on this website are owned by or licensed to HoundRoam and may be protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without permission, except where permitted by applicable law.
Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping providers, website services, and other external websites.
We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, or separate terms. Your use of third-party services may be subject to the terms and policies of those providers.
Disclaimer
We aim to provide useful and accurate information about our products and outdoor dog activities, but website content is provided for general informational purposes and should not be treated as veterinary, medical, or other professional advice.
Dogs differ in size, health, behavior, experience, and physical ability. You are responsible for determining whether a product, activity, trail, or other recommendation is appropriate for your dog and circumstances.
To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated in our applicable policies or required by law.
Limitation of Liability
To the extent permitted by applicable law, HoundRoam will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
Nothing in these Terms excludes or limits any rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited under applicable law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable requirements.
When these Terms are updated, we will revise the “Last updated” date on this page. Your continued use of the website after updated Terms become effective is subject to the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions about these Terms or need assistance with an order or HoundRoam product, please contact us:
HoundRoam
Email: support@houndroam.com
Website: houndroam.com
Last updated: September 22, 2026